Terms of sale
These General Terms and Conditions of Sale apply to all sales concluded on the website www.bysandrineparis.com.
The website www.bysandrineparis.com is a ready-to-wear and women's fashion accessories sales service, with its head office located at 71 Rue Lancelot, 38230 Charvieu Chavagneux, France.
IMPORTANT: Placing an order on the site necessarily implies the acknowledgment and acceptance of these General Terms and Conditions.
Date of the last update of the General Terms and Conditions of Sale: 01/31/22
ORDER
To place your order, the site www.bysandrineparis.com is available 24/7. It is up to the customer to select the desired products on the site according to the following modalities:
- Add products by clicking on "add to cart",
- Validate the cart and complete your personal information related to billing and delivery.
- For deliveries to relay points, the relay point must be selected after payment ⚠️
You will receive a confirmation email with the details of your order. Do not hesitate to check your spam folder.
Once the order has been validated and processed by the logistics team, you will receive an email of shipment and handling by the carrier you have chosen. You will then have a tracking number to follow the delivery of your package.
By validating the order, the customer declares to have accepted the order as well as all of these General Terms and Conditions of Sale, without restriction or reservation, the data recorded on this occasion by BYSANDRINE constituting proof of all transactions made by the customer. The data recorded during payment operations constitute proof of the customer's payment in exchange for the sale of the selected products. Validating the order implies an obligation to pay the indicated price.
No cancellation or modification of the order can be made after the customer's validation.
PRICE
The prices listed on the site www.bysandrineparis.com are in EUROS, including all taxes, taking into account the VAT rate in force, i.e., 20%; excluding participation in processing and shipping costs. BYSANDRINE reserves the right to modify its prices at any time, but the price will be invoiced based on the tariff in force at the time of the validation of the order and subject to availability.
PAYMENTS
Purchases made on the site www.bysandrineparis.com are paid in cash by the following means:
- Credit card (CB, VISA, Mastercard) via the secure payment platform Shopify Payment,
- Paypal (provided you have created an account on paypal.com beforehand and have identified yourself there).
In several installments without fees via the payment platform SCALAPAY.
The invoice will be sent to the customer by email after the amount of the order has been collected.
AVAILABILITY
The products available for sale on the site www.bysandrineparis.com are in limited quantity. Availability indications are updated automatically in real-time. However, an error may occur during the update, whatever its origin, it does not engage the seller's responsibility. In case of unavailability of a product after placing your order, you will be informed by email. Thus, the order will be automatically canceled, and you will be credited back on the payment method used during your order.
For items being restocked: Pre-order, the order will be validated subject to availability from the supplier. We strive to process pre-orders as quickly as possible to satisfy you. But the usual order times can be compromised.
DELIVERY
Delivery costs are offered for any order of a minimum amount of 89€ purchase in metropolitan France via the carrier Chronopost relay. Delivery is carried out according to the delivery mode chosen by the customer at the time of their order on the site www.bysandrineparis.com and is made to the address provided during the order.
Attention: once orders are validated, BYSANDRINE can no longer modify delivery data or cancel the order.
BYSANDRINE cannot group several orders into a single shipment.
Packages are shipped within 72 working hours following receipt of payment. Orders are processed and shipped on working days, from Monday to Friday, except on public holidays. From the shipment of the order, the average delivery times are as follows:
- via Colissimo La Poste: 48/72h working days against signature
- via Chronopost express relay: the day after the shipment
These deadlines are purely indicative. Indeed, they do not account for various events (holiday period, sales, etc.). You will be informed by email of the dispatch of the order. BYSANDRINE endeavors to respect the delivery times mentioned. However, we cannot be held responsible for the consequences of a delivery delay or a loss of parcels caused by a third party. In case of non-receipt of a package within the indicated deadlines, an investigation is conducted with the carrier and may take several days. During this period, no refund or reshipment of goods can be made. Any incorrect delivery address is the buyer's responsibility and may lead to additional charges.
DELIVERY ZONE
The online sale of the products presented on the site is reserved for European buyers. Delivery in Metropolitan France, Germany, Belgium, Luxembourg, Spain, Portugal, and Italy.
CONFORMITY
All products are carefully checked and verified before shipment to ensure they are in new condition.
DEFECTIVE PRODUCT
If you unfortunately receive a defective or damaged product during transport, please contact our customer service at contact@bysandrineparis.com within 48 hours of delivery. Please provide your first and last name, order number appearing on the delivery note, as well as your email address and/or mobile number for a prompt response. If the package is damaged, please refuse the delivery and contact our customer service to report it.
RIGHT OF WITHDRAWAL & RETURNS
In accordance with Article 121-21 of the Consumer Code, the withdrawal period is 14 days from the receipt of the package. Beyond this period, no return will be accepted.
Returned products must be intact, in perfect resale condition, in their original packaging, and with their sale label. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is deteriorated will not be accepted.
The return costs are the customer's responsibility. It is recommended to return the packages by Colissimo to have proof of return in case of a package lost by the carrier.
When making a return, please fill out the return slip and include it inside the package so that your return can be processed as quickly as possible. Be sure to indicate the order number to identify the return. The return period is 14 days from the receipt of the package.
If the return conditions are met, the refund of the items will be made using the payment method used during the order. When the order was paid by a gift card, the refund will be made to this same gift card.
Promotional items, jewelry, and accessories are neither returnable nor exchangeable.
Return packages must be sent to the following address:
REGIS MARTELET PC ROSEPARIS
Rue des Terres Franches
21160 Marsannay la Cote
PERSONAL INFORMATION
BYSANDRINE commits not to disclose the information provided to third parties. This information remains confidential. It will only be used for processing your order or any other form of communication between BYSANDRINEPARIS and its clients. In accordance with Law No. 78-17 of January 6, 1978, the customer has the right to access, modify, rectify, and oppose any information concerning them, under the conditions provided by the law and current regulations. They can make a request at any time at the following address:
contact@bysandrineparis.com
BYSANDRINE
71 Rue Lancelot
38230 Charvieu Chavagneux
LEGAL NOTICE
The products purchased on www.bysandrineparis.com are sold directly by:
SARL BY SANDRINE
71 Rue Lancelot
38230 Charvieu Chavagneux
France
Registered at the VIENNE registry on 03/08/2021
SIRET Number 894 860 683 00032
For more information, you can contact me by email: contact@bysandrineparis.com
The site is hosted by Shopify
INTELLECTUAL PROPERTY
The graphic charter and the contents of the site are protected by the legislation relating to intellectual property currently in force in France. As such and in accordance with the provisions of the Intellectual Property Code, only the use of these elements for private use is authorized. Consequently, any representation, reproduction, modification, or more generally, exploitation of the contents of this site without citing the source or without the prior authorization of BYSANDRINEPARIS is prohibited. Any unauthorized exploitation of these elements constitutes an act of copyright infringement and engages the criminal and civil liability of the infringer.
RESPONSIBILITY
Any guarantee is excluded in case of misuse by the customer. The products sold on the site www.bysandrineparis.com comply with the regulations in force in France. The seller's liability cannot be held responsible for non-compliance with the legislation of the country in which the products are delivered, which it is the customer's responsibility to verify. The product presentation photographs on the website www.bysandrineparis.com accurately reproduce the items offered for sale. However, there may be minor variations in the display of the products. Indeed, some colors, patterns may be nuanced depending on the studio lighting, depending on the quality of the screen. These possible differences do not engage the responsibility of BYSANDRINEPARIS and do not affect the validity of the sale. The customer is solely responsible for the choice of products. The seller will not be considered responsible in case of delay due to transport service strikes or in case of stock outages or unavailability of a product. Finally, the responsibility of BYSANDRINEPARIS cannot be held for any inconvenience or damage inherent to the use of the Internet network, including a service breakdown.